8 December 2023

10 Fantastic Apps for Exceptional Customer Service

By Ronald Smith

Published by
Nextiva

10 Fantastic Apps for Exceptional Customer Service

I’ve got some exciting news to share with you. Technology is advancing so rapidly that we’re now living in the golden age of customer service. It’s never been easier to find the perfect customer service apps to enhance your customer experience.

Discover Amazing Customer Service Apps

Brandify

Your customers are buzzing about your company as we speak. With Brandify, you can keep a close eye on your online presence and reputation. This powerful solution ensures that you stay informed about any feedback, good or bad, that your customers have about your brand. It’s like having your finger on the pulse of your business!

Schedule Max

Gone are the days when your customers had to call in and wait on hold to book appointments. Thanks to Schedule Max, your customers can now conveniently schedule appointments online using their phones or computers. To make things even better, this app even sends reminders for upcoming appointments. You can get started for just $15 a month. Can you believe that?

Live Chat

When you visit a website, you might have some questions in mind. With this handy chat window, you can find out which page the customers are on and directly talk to them when they need assistance. The cost for this service starts at $39 per agent per month.

Sage One

Manage your customer projects easily with just a click. You’ll always know the status of each project when your customers ask. The price for this service starts at $29 per month.

Click With Me Now

To provide exceptional customer service, sometimes you need to see what the customer sees. This tool allows you to do that with just one click, without any downloads or registrations. It’s like the ultimate shopping experience! Request a demo to learn about pricing details.

Parature for Facebook

Did you know that customers can reach out to you through Facebook? It’s true! With Parature’s amazing cloud-based software, you can easily integrate a customer service center right into your company’s Facebook page. This means you can have a self-service knowledge base, a ticket customer support system, and even a chat feature. And guess what? You can ask for a free trial to see how it works!

But wait, there’s more!

Communication these days can be tough, especially with so many different channels available. Luckily, Desk.com, a fantastic solution from Salesforce.com, has got you covered. It sets up one universal inbox that can handle all your customer communication needs. Whether it’s through Twitter, Facebook, phone, email, or chat, you’ll have it all in one place. And the best part? Prices start at just $3 a month per agent. Can’t beat that!

And that’s not all!

Did you know that with the power of the Internet, you can get help from other loyal customers for free? Pretty cool, right? It’s a great way to build a customer support community where people can share their problems and find answers. Your team and fellow customers can contribute to create a knowledge base filled with useful information. And the best part? It starts at just $425 a month!

Introducing Help Scout

Are you tired of answering the same customer questions over and over again? I feel you, it can be a real time-suck. But fear not! Help Scout is here to save the day. This solution makes it super easy for your support center reps to engage with customers online. You can customize email templates and set up automated responses, making your life so much easier. And the cherry on top? It’s absolutely free for up to 3 users!

Meet Nextiva

Buying a phone system used to be easy. All my employees were in one place, so I knew exactly what I needed. But things have changed. Nowadays, we have virtual employees who work from home or other locations. That’s where Nextiva comes in. They offer a communication solution that brings everyone together, no matter where they are. With Nextiva, we can provide seamless customer service that makes our customers feel like we’re right next door. And it starts at just $20 a month.

So, here’s the million-dollar question: what customer service app is absolutely essential for your company?

This article, originally written by Nextiva, is now being shared through a content distribution agreement. The original article can be found here. For more information about improving customer satisfaction, check out the comments section below.