30 November 2023

Why Ooma Office is the Perfect Phone System for Small Businesses

By Ronald Smith

Ooma Office is the ideal solution for small businesses like yours. It offers a range of enterprise features at a price that won’t break the bank. With Ooma Office, you get a virtual receptionist, conference call hosting, multi-device access, number porting, and much more.

Why You Still Need a Small Business Phone System

  • Even though most people now use their mobile devices for online activities, phone calls to businesses are still on the rise. In fact, there were 85 billion mobile calls made to businesses in 2016.
  • When it comes to making a purchase, a high percentage of mobile users prefer to call a business. This is because they want quick answers and the assurance of speaking to a real person.

When you’re making a big purchase, like a car or a vacation, chances are you’ll want to talk to someone on the phone before making a decision. That’s especially true in industries like auto, finance, or travel.

Knowing this, it’s essential for your small business to prioritize phone calls. And when customers do call, you want to make sure their experience is top-notch. That’s where Ooma comes in.

With Ooma Office, getting started is easy and quick. They’ll send you all the equipment you need, along with a helpful Quick Start booklet that will walk you through everything. If you’ve already completed some steps, like setting up your online administration account, they’ll skip right over those.

When you connect the Ooma Base Station to your network, you can add both digital and analog phones to the system. You can even connect existing analog phones without wires by using an Ooma Linx. And if you have IP phones, you can skip the base station and go cloud-only.

No matter which equipment you have, you can manage the whole system through an online administration portal. In this portal, you can add, remove, and manage extensions and users. You can also manage the many features that come with Ooma Office.

Ooma for Business Features

Ooma Office is full of features, and most of them are included in the regular price of $19.95 per user per month.

Incoming Call Handling

  • Ring a specific user: If you have a dedicated receptionist, you can direct all incoming calls to their phone.
  • Ringing a group of users: If you don’t have a receptionist, but you want all calls to be answered by a person, you can use a ring group. In a ring group, the first person who answers the call will handle it.
  • Using a virtual receptionist: Take a look below to see how the virtual receptionist works. It allows you to create a message (either spoken or written) that guides incoming calls based on the options you set with key presses.

Why Ooma Office is the Perfect Phone System for Small Businesses

In addition to the default greeting and key press assignments I showed you earlier, you can also set up a schedule for regular days and holidays. During these times, a special menu called the After Hours/Holiday Menu will be used. It has its own greeting and key press assignments, so you can customize it to fit the occasion.

Now let’s talk about ring groups. This feature allows you to group specific extensions together. For example, you can create a group for everyone in the sales department. When that group is called, either through a direct number or the virtual receptionist options we discussed earlier, all the extensions in that group will be rung simultaneously or one by one, depending on your preference.

Next up is the virtual fax feature. With this feature, you can easily send and receive faxes. You can send faxes in PDF or TIFF format using the web portal. And the best part is, any faxes you receive will be forwarded to your email. This means you can access them anytime, anywhere.

Last but not least, let’s talk about the conference server. This feature allows you to host conferences with multiple participants. You can schedule and manage conferences easily through the web portal. It’s a great way to collaborate and communicate with your team or clients.

So there you have it! With these features, you can customize your phone system to fit your needs and make your communication more efficient.

Did you know that you and nine of your friends can use the conference lines at the same time? It’s pretty cool, right?

Can you hear the music?

Now, when your customers need to have a little patience and wait on hold or get transferred, you can keep them entertained by playing some tunes or even a recorded message about your awesome business and any deals you have going on.

Keep your old number

So, if you already have a business number that everyone knows and loves, no worries! With Ooma for business, you can easily transfer that number to your new phone system for free. That way, your loyal customers can still reach you, and you don’t have to change all your advertising and stuff.

Get a toll-free number

Good news! When you sign up for Ooma Office, you get a toll-free number for your small business. Plus, you’ll have 500 free minutes per month for all your incoming calls. If you need more minutes, there will be a small charge, but hey, it’s totally worth it!

Stay connected on-the-go

Did you know that Ooma has a really cool mobile app for both iOS and Android phones? Well, it does! And let me tell you, this app is a game-changer. It brings the power of your desk phone right to your mobile device, so you can stay connected to your business wherever you go.

One of the awesome features of the Ooma mobile app is caller ID. When you receive a call, it will show your business number, so you always know it’s a business call. And get this, you can even transfer calls to other employees with just a few taps on your screen. How cool is that?

But wait, it gets even better. With the Ooma mobile app, you can make all your devices ring at the same time. That means you’ll never miss an important call, no matter where you are. Whether you’re in the office, on the go, or working from home, you’ll always be connected.

And here’s another awesome thing about the Ooma app – you can use it over WiFi, which means you won’t be using up your mobile minutes. You can save those minutes for other important stuff. Pretty neat, right?

Let me tell you about some of the other cool calling features you get with Ooma:

  • You get unlimited incoming calls, so no more busy signals. You can always pick up the phone.
  • You can easily dial by extension, making it super convenient to reach your coworkers.
  • If you need some uninterrupted time to focus, just activate the Do Not Disturb feature.
  • With call transfer, you can send calls to other extensions or straight to voicemail. It’s all up to you.
  • Not only that, but you also have the ability to park calls, so you can pick them up later.
  • Need to have a conference call? No problem! The Ooma app supports three-way conferencing.
  • If you’re on the move and need to forward calls to a different number, Ooma has got you covered with call forwarding.
  • With the call flip feature, you can transfer calls from one device to another. Talk about flexibility!
  • And last but not least, Ooma offers virtual extensions, so you can set up a professional business phone system without the hassle.

I want to tell you about some great features that Ooma Office offers. With Ooma, you can enjoy Caller-ID and block your ID if you want to. They also provide a 911 service, so you can feel safe while using their phone system. Another fantastic feature is the personal voicemail, which you can access both in and out of the office. What’s even better is that your voicemail can be sent to your email as an audio attachment. Isn’t that convenient?

But wait, there’s more! Ooma Office even offers unlimited outbound calling in the U.S. and Canada for just $19.95 per user per month. And the best part is, there are no contracts. You can pay on a monthly basis, giving you the flexibility you need.

Of course, there are a few additional costs to consider. You might need to make a one-time purchase of the Ooma Base Station or any phones or Linx units if you need them. Also, if you want features like ring groups or second lines for existing users, there is a monthly charge of $9.99. But don’t worry, Ooma always strives to offer international call rates that are as low as possible.

In conclusion, Ooma Office provides amazing features like Caller-ID, personal voicemail, and a reliable 911 service. They also offer unlimited calling in the U.S. and Canada at an affordable price. With Ooma, you can enjoy all these benefits without being tied down to a contract. So why wait? Try Ooma Office today and experience the difference for yourself!

I’m here to introduce you to Ooma Office, a phone system designed specifically for small businesses. It’s super easy to set up and manage, perfect for busy entrepreneurs like you.

What makes Ooma Office stand out is its affordability. It’s priced just right for small businesses like yours, giving you all the features you need without breaking the bank.

But affordability isn’t the only great thing about Ooma. They also offer 24/7 customer support, which is a lifesaver for busy business owners like you. No matter what time it is, you can always count on their support team to help you out.

And here’s the best part – Ooma Office is scalable. That means it can grow with your company. As your business expands and your needs change, Ooma Office will be there to support you every step of the way. Plus, you can adjust the features and costs to fit your evolving needs.

So, now that you have all the information about Ooma Office, if you’re interested in learning more, all you have to do is fill out the form on this page. It’s that simple!