9 January 2024

My Experience as a Franchisee of The UPS Store

By Ronald Smith

I want to share my thoughts on owning a franchise of The UPS Store. It’s an incredible opportunity that has allowed me to be a part of the nation’s largest network of retail shipping, postal, print, and business service centers.

First things first, let me explain what The UPS Store is all about. It consists of over 4,400 locations across the country, each independently owned and operated by licensed franchisees of The UPS Store, Inc. – a subsidiary of the well-known delivery company UPS (NYSE: UPS).

When it comes to the services offered, pricing, and hours of operation, they may vary from one location to another. It’s always a good idea to check with your local store to find out the specific details.

If you are interested in exploring the possibility of owning your own The UPS Store franchise, you can find more information on the official website, www.theupsstore.com. They provide valuable insights on franchise opportunities and what it takes to open your own store.

I can personally vouch for the benefits of being a franchisee in The UPS Store network. It’s a rewarding experience that offers a unique blend of independence and support. You have the freedom to run your own business while also having access to the extensive resources and expertise of a well-established franchise system.

Owning a franchise brings both excitement and challenges. But with The UPS Store, you become a part of a community of like-minded entrepreneurs who are there to help and guide you every step of the way.

If you’re ready to take control of your future and embark on an exciting entrepreneurial journey, I encourage you to explore the possibilities of owning a The UPS Store franchise. It could be the start of a fulfilling and profitable chapter in your life.

My Experience as a Franchisee of The UPS Store

Follow The UPS Store on Twitter at @TheUPSStore and like The UPS Store on Facebook at facebook.com/theupsstore.

Ever thought about starting your own business and maybe considered a franchise as a way to make that happen?

Well, one option to explore is opening a UPS Store franchise. But you might be wondering what it really means to own one.

Believe it or not, the experience can be quite hands-on and involve a lot of creativity and innovation. Even though you’re operating under The UPS Store name, it’s actually a small business, often run by a family. And owning a UPS Store franchise is rewarding, not just financially, but also in other ways.

Imagine a day when I have to figure out how to safely transport a delicate glass sculpture, ship cupcakes without them getting ruined, serve customers with a smile and eagerness to assist, rely on my well-trained team to keep the business running smoothly, and use the company van to make pickups and attract more customers.

What’s interesting is that this business is something I inherited from my retiring parents.

This is the life of Brett Robertson (pictured). Judging from his appearance, he is absolutely loving every moment of it. You can sense the energy and enthusiasm radiating from him. It comes from the joy of managing and growing a small business within his local community. I recently sat down with Robertson to discover what it’s like to be a franchisee at the UPS Store.

My Experience as a Franchisee of The UPS Store

Our History

Let me tell you a little story. It all started back in 1989 when my parents, Bill and Sue Robertson, decided to open their first store. They called it Mailboxes Etc., which later became The UPS Store in 2004. A few years later, in 1997, they opened their second store in the same small town in Ohio.

Now let’s fast forward to today. My parents are slowly getting ready for retirement. My mom, Sue Robertson, still plays an active role in our business, handling all the financial stuff using QuickBooks.

And that’s where I come in. Hi, I’m Brett Robertson, their son. Initially, I had different plans for my career. I studied criminal justice and became a police officer after graduating.

Funny how life works sometimes, right? Just like many other franchisees, I had a variety of jobs before becoming a franchise owner.

Currently, I still work part-time as a local police officer. But when I take off my crime-fighting uniform, I step into customer service mode at The UPS Store.

My Experience as a Franchisee of The UPS Store

A Day in My Life

My workday starts at around 8 a.m. (or 9 a.m. if it’s my turn to take the kids to school). From that moment until closing time at 6.30 p.m., I have a lot of tasks to handle.

Let me tell you, this is not the kind of job where you can just sit around and wait for customers to come in. Sure, customers will come, but if you want to expand your business, you need to do more.

I use my trusty The UPS Store van to drive around the neighborhood and reach out to other local businesses. I like to think of my van as great mobile advertising. One of my targets is antique stores because they frequently need to ship their goods both nationally and internationally. I visit them regularly and also take care of picking up their shipments using my company vehicle.

I love being in charge of my own business. It gives me a sense of control and freedom. But I can’t take all the credit for the success. My loyal staff plays a huge role in making sure our stores run smoothly from morning till night. I have a manager I can trust at each location, which allows me to stay on the move.

I’ve had my fair share of awful bosses in the past, and I’ve learned a lot from those experiences. That’s why I appreciate my staff so much. They’ve been with me for several years, showing their dedication and loyalty. In fact, this year, three former employees have even come back to help us out during our busy Christmas season.

One of the things I absolutely love is packing and shipping. It’s hands-on work that I find incredibly satisfying. I enjoy constructing boxes, pouring in packing peanuts for protection, and ensuring that everything is packed securely for its destination. Sometimes, I even find myself in my own garage at night, experimenting with different creative ways to crate and pack items.

You won’t believe what I just learned. Listen up: we may not be able to squeeze a car into this space, but boy oh boy, can we ship one! And guess what? We can even ship a whole house worth of stuff! I couldn’t believe my ears when he said that. It’s incredible what can be done these days, don’t you think?

My Experience as a Franchisee of The UPS Store

There’s always so much to learn and try, like the art of shipping cupcakes. I’ve been helping out a small bakery by sending their delicious treats across the country and even overseas, just to see how they hold up on the journey.

And let me tell you, the results have been quite interesting! When the first few batches arrived, they didn’t look all that great. But that’s ok, because we learned from those mistakes. We figured out that presentation is key – the cupcakes need to look as beautiful as they taste. And of course, freshness is absolutely crucial.

To make sure our customers are happy, we rely a lot on word-of-mouth. I know that a bad experience can ruin someone’s day and they might not want to come back or tell others about it. So, it’s my mission to make every visit to our store a positive and enjoyable one.

Let me share something cool about the two UPS stores I run. They’re not just ordinary stores; they cater to small businesses and people like you. Here’s what makes them special:

First off, we have this awesome website where you can create your own personalized cards, flyers, yard signs, and stickers. Isn’t that neat? You get to be your own designer!

But that’s not all. Apart from offering packing and shipping services, our stores also provide mailboxes. But wait, these aren’t your typical P.O. Box numbers. Nope! You actually get a real street address. Pretty cool, right?

Oh, and here’s the best part. As part of the franchise, our stores receive all the latest technology and product innovations from headquarters. So, you can always expect cutting-edge services and products when you come to us.

My Experience as a Franchisee of The UPS Store

The Dynamic Relationship Between Franchise Owners and Franchisors

As a UPS Store franchise owner, you might be curious about the level of freedom you have. Well, let me tell you, it’s all about you making your franchise business thrive.

You’re not just a pawn of the franchise headquarters, my friend. Sure, there are some rules to follow, like how your store is set up and what products and services you offer. And of course, you gotta pay a small royalty to the franchisor. But other than that, it’s all in your hands, trust me.

The UPS Store franchise headquarters has got your back though. They organize conventions and training sessions for folks like you and your staff. There, experts drop wisdom on everything from connecting with your community to maximizing your profits.

When I started attending these conferences, I was amazed to discover that there were other owners just like me. These owners were also running family-owned UPS stores that had been passed down from one generation to the next.

But let me tell you, it’s not an automatic transition. The next generation owner still has to meet all the requirements set by the franchise. They have to sign a franchise agreement that typically lasts for 10 years, just like in any other franchise business.

Before opening the store, the franchisor provides the franchisee with detailed layouts and instructions. They want to make sure that every store offers the same experience to customers. The franchisor also gives specific tools and software that are necessary for the job, like credit card processing software.

As a new franchise owner, you’ll have the opportunity to attend four weeks of initial training to learn everything you need to know to run the business successfully.

Once that’s done, the franchisor steps back and allows the franchise owner to take charge of their business. But don’t worry, there’s a team at The UPS Store Headquarters ready to help if you need it, including IT and marketing support.

We have a list of approved vendors to choose from, and I think it’s actually a positive thing. They negotiate great prices that benefit us, I said.

Basically, the franchisor gives owners like me the freedom to run the show.

My Experience as a Franchisee of The UPS Store

The Key to Success for a UPS Store Franchise

When it comes to finding success with a UPS Store franchise, there’s a secret that stands above all others. As soon as you ask, I will tell you: Location! While there are many factors that can impact your success, nothing is more important than where your store is located.

You may think that saving a few hundred dollars by choosing a hidden location is a smart move. But let me tell you, it won’t bring in many sales. To truly thrive, you need to find a prominent spot. That’s where the business is, and that’s where you’ll find success.

As for the future, I can see a few more stores in the cards for me, but I’m in no rush. Right now, I’m content with where I am.