18 December 2024

Let Me Tell You How a Local HVAC Company Overcame Challenges During the Pandemic

By Ronald Smith

Wow, the pandemic really shook things up, especially in the service industry. Even HVAC companies had to adapt.

But you know what? There’s this awesome family-owned HVAC company called GEM Plumbing Heating that found a way to make things work. They came up with something called Remote Assist by HomeX, and it’s been a game-changer for their customers.

Remote Assist by HomeX is like having a handy helper right at your fingertips. Whether you have heating or cooling problems, plumbing issues, or electrical glitches, they’ve got you covered. And get this – you might even be able to solve these problems yourself, with a little guidance.

And guess what? No need to worry about safety or going over budget. You can get all the help you need without leaving the comfort of your own home. Just hop on a phone call or video chat, and they’ll guide you through it, all at a fraction of the cost of an in-person visit.

This HVAC Company Rocked It with a Remote Assistant

Want to know how GEM Plumbing Heating uses their awesome remote assistant technology to help their customers? Here’s what they do:

When I, the homeowner, need help with repairs or maintenance around the house, I can schedule a remote session with a Remote Assist expert using the HomeX mobile app. It’s like having a professional right there with me, but without them physically being present.

But that’s not all! The HomeX mobile app can also be used for virtual consultations and price estimates from industry experts at GEM. So, if I have any questions or need advice, I can easily get it without leaving my house.

GEM estimates that about 50% of home services can actually be addressed remotely. That means I can get help for a wide range of issues without someone coming to my house. And the best part is that I can save up to 75% on the cost of a service visit.

Here are some of the common problems that can be handled remotely:

  • If I have frozen pipes, the Remote Assist expert can guide me on how to handle the situation without someone physically being there.
  • If there are issues with my water heater, the expert can help troubleshoot and give me advice on what to do next.
  • When my thermostat is giving me problems, I can reach out for assistance to figure out what’s going wrong.
  • If there’s a power outage in certain areas of my home, the expert can provide guidance on how to deal with it.
  • Even if my generator isn’t starting, I can get help remotely to try and fix the issue.
  • For tasks like changing filters, UV bulbs, humidifier pads, and similar work, the expert can walk me through the steps.
  • And if I have any questions about system products and pricing, the experts at GEM can provide me with the information I need.

I’m Joseph Andrade, the Vice President of Home Commercial Services at GEM Plumbing Heating. And let me tell you, this app we’ve got is a game-changer. It’s not just a temporary fix for the pandemic; its value goes way beyond that.

But hold on a second, you might be thinking, doesn’t that mean we’re losing money? Well, let me explain how it actually benefits us in the long run.

At GEM Plumbing Heating, our main goal is to be a trusted resource for our customers, providing them with top-notch service in everything from heating and cooling to plumbing and electrical work. And that’s where HomeX comes in.

See, our partnership with HomeX has allowed us to offer a seamless, all-in-one solution through their app. It’s a real game-changer for our customers.

With HomeX’s Remote Assist service, homeowners can now connect directly with live expert technicians. That means they can get help diagnosing and even fixing common household issues right from their phones or computers. It’s like having a pro right there with you, but without the hassle of scheduling appointments or waiting for someone to show up.

And let me tell you, our customers love it. It’s convenient, efficient, and it saves them time and money. Plus, it gives them peace of mind knowing they can rely on us whenever they need us.

So, yes, while there may be some initial cost savings, the long-term benefits of providing this exceptional service to our customers far outweigh any financial concerns. It’s all about building trust and loyalty, and HomeX is helping us do just that.

So, if you’re looking for a hassle-free way to tackle those household issues, give the HomeX app a try. Trust me, you won’t be disappointed.

I’m here to tell you about HomeX Remote Assist, which I think is pretty amazing. The folks at HomeX really care about their customers and want to make sure they have a great experience.

With Remote Assist, you can get personalized help right from the comfort of your own home. All you need is a phone or a computer with a video chat option. You’ll be connected with a trained technician who can diagnose the problem you’re having and guide you through the steps to fix it on your own. It’s like having a helpful friend right by your side!

Imagine being able to take care of things like a leaky faucet, a clogged garbage disposal, or a short circuit all by yourself. Not only will you save time, but you’ll also save money by not having to call in a professional. Plus, it’s empowering to be able to handle these things on your own!

Some people might think that HomeX is losing money by offering Remote Assist instead of sending technicians to people’s homes. But in reality, they’re building a loyal customer base by providing this personalized, convenient service.

I want to tell you about an amazing service that our GEM Home Advocate members receive – free tele-visits! It’s a great perk that non-members can also enjoy for a small fee of $50. But what really sets our company apart is our commitment to customer safety, especially during these challenging times. We prioritize limiting in-person contact to keep our community safe.

The pandemic has made it crucial for us to provide a completely contactless and virtual experience through our Remote Assist feature. This offering has not only saved our customers time and money but has also brought them peace of mind. We truly care about the well-being of our customers.

But that’s not all – our HomeX app also benefits our customers in so many ways. It stores their service history, which helps us respond more efficiently to their future calls for assistance. And when we save time, we save our customers even more money!

Not only is our app a clever solution for the current health crisis, but we also believe it will continue to be valuable in the future, pandemic or not. By using HomeX Remote Assist, our customers can reduce the number of physical visits from technicians, saving both time and money. As they continue to use the app, it becomes a profile of their home, storing all past visits and technician information. It even provides helpful reminders for seasonal and annual maintenance tasks.